Why is my Pin-Up account blocked or restricted?

If your Pin up account is blocked or restricted, it usually means there is a security or verification issue.

Most common reasons:

1. Unverified account – KYC documents (ID, address, payment proof) not approved yet.
2. Multiple accounts – more than one account from the same person.
3. Suspicious activity – unusual logins, VPN use, or irregular bets in casino and sports.
4. Payment issues – chargebacks, using someone else’s card or wallet.

What you should do:

1. Log in and check any on-screen message or email from Pin-Up.
2. Go to Profile → Verification and upload clear photos of required documents.
3. Contact support via live chat or email and ask: “Why is my account restricted and what do you need from me?”
4. Wait for confirmation; do not create a new account.

Tip: Always use your real name, Bangladeshi documents, and your own payment methods to avoid future blocks.

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