Why has my bonus disappeared at Pin up?
If your bonus at Pin up seems to have disappeared, it usually means the bonus conditions were not met or the validity period has expired.
Check the most common reasons:
- Bonus expiry: Many casino bonuses are only valid for a limited time (for example 3–7 days). After that, they are removed automatically.
- Wagering not completed: If you did not finish the wagering (turnover) within the set time, the bonus and related winnings can be cancelled.
- Using the wrong games: Some games do not count or count less towards wagering. Check the bonus rules in “Promotions” or “Bonus policy”.
- Multiple active bonuses: Sometimes taking a new bonus cancels the previous one.
What to do:
- Open Profile → Bonuses / Promotions and check bonus history.
- Take a screenshot and contact support via live chat or email with your ID.
Tip: Always read the bonus terms before playing so you don’t lose it by mistake.