How do I report a technical problem?
If something on Pin up is not working correctly, you can report a technical problem directly from your account:
- Log in to your Pin up account on the website or mobile app.
- Scroll down to the bottom of the page and click “Support” or “Help”.
- Choose “Live Chat” or “Email/Contact form”.
- Clearly describe the issue: what went wrong, on which page (casino, sports, payment, etc.), and the exact time.
- Attach a screenshot if possible. This helps the support team find the problem faster.
- Send your message and wait for a reply; usually they respond within a short time.
Tip for users in Bangladesh: mention your browser, device (Android/iOS/PC), and internet provider. It helps Pin up support quickly check if the issue is local or on their side.