What is the process for submitting a complaint?

To submit a complaint about Pin up services or casino games, follow these steps:

Go to Support section: Log in to your Pin up account and open the “Support” or “Help” section from the menu.
Choose contact method: Select live chat, email, or ticket form (depending on what is available for Bangladesh users).
Describe the issue clearly: Mention your login ID, date/time, game or section (sports, casino, payment), and explain what went wrong.
Attach proof: Add screenshots, transaction IDs, or error messages if you have them.
Submit and wait for reply: Send the complaint and keep an eye on your email or in‑site messages.

Tip: Always keep communication polite and in one thread. It helps support resolve your complaint faster.