What is the average support response time?

For Pin up users, support usually answers quite fast, but it can vary depending on how busy they are.

Typical response times:

1. Live chat: usually within a few minutes. Best option for urgent casino issues like deposit, withdrawal, or game errors.
2. Email support: normally within a few hours, but in peak time it may take up to 24 hours.
3. Social media / messengers: response time depends on the channel, often slower than live chat.

If you need a quicker reply:

• Always try live chat first.
• Write your login, problem type, and screenshots (if any) in the first message.

Note: During big tournaments, holidays, or technical work, answers may take a bit longer, so keep an eye on your email or chat window for updates.

Download Pin-Up