Introduction

These Terms and Conditions (hereinafter referred to as the “Terms”) govern the use of the online gaming services and related products offered under the brand name “Pin up” (hereinafter referred to as “Pin-Up”, “we”, “us”, or “our”). By accessing, registering for, or using any of the services, games, or features available on the Pin-Up website or associated platforms, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full. These Terms apply to all interactions you have with our casino platform, including but not limited to registration, deposits, withdrawals, participation in Slots, table games, live casino games, and all promotional or bonus offers. If you do not agree with any provision of these Terms, you must immediately stop using the website and refrain from creating or continuing to use your player account. The purpose of these Terms is to ensure a transparent, fair, and responsible gaming environment, and to comply with applicable laws and regulations. You are strongly advised to print or save a copy of these Terms for your records, as they form a binding agreement between you and Pin-Up.

In addition to these Terms, certain services or campaigns may be subject to specific rules, guidelines, or conditions that are communicated separately, such as bonus rules, tournament conditions, or promotional requirements. In the event of any inconsistency between these Terms and specific rules applicable to a certain promotion or product, the specific rules shall prevail solely in relation to that promotion or product. However, all players remain fully bound by the general principles, obligations, and responsible gaming requirements set out in these Terms. We may also have policies on privacy, cookies, anti-money laundering, and responsible gambling which complement and form an integral part of these Terms.

The services provided by Pin-Up are intended solely for recreational and entertainment purposes for adult players aged 18 years or older. Gambling involves financial risk and may lead to addiction; therefore, you should only participate if you fully understand the risks and can afford any potential losses. Our mission is to offer a safe, secure, and enjoyable online casino environment while prioritising compliance with relevant legal and regulatory standards. These Terms are regularly updated to reflect technological developments, legal changes, and best practices in responsible gambling and player protection. Your continued use of the Pin-Up website after any update signifies your full acceptance of the revised Terms.

Acceptance of Terms

By registering an account with Pin-Up, using the website, or participating in any of the casino games or promotions, you explicitly agree to be bound by these Terms. This acceptance is effective as soon as you tick the relevant confirmation box during registration, click any button indicating consent, or continue to use the website after being informed of these Terms or any updates to them. You confirm that you have read these Terms carefully, fully understand their content, and have sought independent legal advice if you deem it necessary before agreeing. You agree that these Terms constitute a legally binding agreement between you and Pin-Up, governing your entire relationship with the platform, including but not limited to account management, financial transactions, and dispute resolution procedures.

Your acceptance of these Terms also extends to related policies, such as the Privacy Policy, Cookie Policy, Anti-Money Laundering Policy, and Responsible Gambling Policy, all of which may be updated from time to time. Each time you log in or place a wager, you reaffirm your acceptance of the prevailing version of the Terms and associated policies. If at any point you disagree with these Terms or any future modifications, your sole remedy is to immediately stop using our services, close your account following the appropriate procedure, and, if applicable, withdraw any remaining eligible funds. It is your sole responsibility to familiarise yourself with the most recent version of the Terms, which will always be made accessible on the website. Failure to review updates does not exempt you from compliance.

You confirm that you are acting on your own behalf and not on behalf of any other person, entity, or organisation. You also acknowledge that any use of the website in violation of these Terms may result in the immediate suspension or termination of your account, forfeiture of funds in cases of serious breach, and potential notification to relevant authorities if required by law. By accepting these Terms, you grant us the right to carry out verification checks, monitor your gaming activity, and take any other measures reasonably necessary to protect the integrity of our casino services, prevent fraud, and promote responsible gaming. You also agree that communications and records in electronic form are legally binding and admissible as evidence in case of any dispute.

Eligibility & Age Restriction (18+ only)

Use of the Pin-Up casino platform is strictly limited to individuals who are at least eighteen (18) years of age, or the higher minimum legal age for gambling in their jurisdiction, whichever is greater. By creating an account or using the website, you declare and warrant that you meet this age requirement and that you are legally permitted to participate in online gambling under the laws and regulations applicable to you. We reserve the right to request documentary proof of age and identity at any time, and to suspend or close your account if satisfactory evidence is not provided. If we discover or reasonably suspect that you are under 18 years of age, or below the lawful gambling age in your jurisdiction, your account will be immediately closed, all activity may be voided, and any funds deposited may be returned to a legal guardian where possible, while any winnings may be forfeited in accordance with legal requirements.

We emphasise that gambling is strictly prohibited for minors and young people, as it carries serious financial, psychological, and social risks. Early exposure to gambling can increase the likelihood of problem gambling behaviours later in life, including addiction, debt, academic difficulties, and mental health issues such as anxiety and depression. Therefore, we strongly encourage parents and guardians to take active measures to prevent minors from accessing online gambling content, including installing parental control software and monitoring device usage. If you suspect that a minor has created an account with us or is misusing your credentials to access our casino or Slots, you should immediately contact our customer support so that appropriate measures can be taken.

Eligibility to use Pin-Up is also restricted based on geographic location and applicable local laws. You may not register or use our services if you are located in a jurisdiction where online gambling is prohibited or if you are subject to any form of exclusion or prohibition under regulatory regimes. Furthermore, employees of Pin-Up, its affiliates, suppliers, or any individuals involved in the operation of the platform, as well as their immediate family members residing in the same household, may not participate in real-money gambling activities on Pin-Up, except under specific internal rules. By using the website, you confirm that you are not a politically exposed person where prohibited, not listed on any sanctions lists, and not otherwise barred from using such services under applicable law.

Account Registration

To participate in real-money games and promotions on Pin-Up, you must first complete the account registration process and create a personal player account. You will be required to provide accurate and complete information, including but not limited to your full name, date of birth, residential address, email address, phone number, and preferred currency, as well as a unique username and password. By submitting this information, you confirm that all details are true, current, and correct, and that you will promptly update them if any changes occur. You may hold only one active account with Pin-Up, and the creation of multiple accounts, whether under the same name or different identities, is strictly prohibited and considered a serious violation of these Terms.

During or after registration, we may carry out “Know Your Customer” (KYC) and anti-money laundering (AML) checks to verify your identity, age, and residency. This may involve requesting copies of government-issued identification documents, proof of address, payment method verification, and any other documentation we deem necessary. You agree to cooperate fully with all such requests and understand that failure to do so may result in the suspension or closure of your account and the withholding of funds where legally justified. All personal data provided during registration will be processed in accordance with our Privacy Policy, using technical and organisational measures designed to protect your information.

You are solely responsible for maintaining the confidentiality of your login details, including your username and password, and for ensuring that these details are not disclosed to or used by any third party. Any activity carried out under your account will be assumed to have been performed by you, and we shall not be liable for any loss or damage arising from unauthorised use of your credentials. You must change your password regularly and contact us immediately if you suspect that your account has been compromised. We reserve the right to refuse registration or close an account at our sole discretion if we have reasonable grounds to suspect fraudulent behaviour, misuse, breach of these Terms, or any other lawful reason.

You acknowledge that your account is for personal use only and may not be used for professional gambling, commercial purposes, or by any automated tools, bots, or software designed to manipulate or exploit the system. The account cannot be transferred, sold, or assigned to another person, nor can it be used as collateral or for any unauthorised financial purposes. We may, from time to time, require you to reconfirm details or re-verify your account to ensure ongoing compliance with regulatory standards and to protect both you and us against fraud. Any unresolved discrepancies in your registration information may lead to limitations on your account until fully clarified.

Deposits & Withdrawals

Deposits and withdrawals form an essential part of your interaction with Pin-Up, and are governed by these Terms as well as applicable financial and anti-money laundering regulations. To deposit funds, you may choose from the available payment methods listed on our website, which may include bank cards, e-wallets, bank transfers, and other solutions supported in your region. All deposits must be made from payment instruments held in your own name; third-party deposits, including those made by friends, family members, or business partners, are strictly prohibited. We reserve the right to request documentation to confirm ownership of the payment method used, and to void deposits or withhold withdrawals whenever this requirement is not met. Deposited funds will usually appear in your Pin-Up account shortly after the transaction is confirmed, although processing times may vary depending on the payment provider and technical circumstances.

You acknowledge that some payment methods may incur fees or currency conversion charges, which may be imposed by your bank or payment provider and are beyond our control. We will not be liable for any such fees or losses arising from exchange rate fluctuations. The minimum and maximum deposit limits applicable to your account may be specified on the website and can vary based on your chosen payment method, currency, and status as a player. For responsible gambling purposes, you are encouraged to set your own deposit limits via the responsible gaming tools available in your account settings. We reserve the right to adjust deposit and withdrawal limits from time to time, and to apply individual limits if required under responsible gambling or risk management policies.

Withdrawals of funds from your account will, as a general rule, be processed through the same payment method used to make the corresponding deposit, subject to technical feasibility and regulatory requirements. Before processing a withdrawal, we may perform additional verification checks to confirm your identity, age, and ownership of the account and payment instruments. For security and AML reasons, we may require you to complete the full KYC process before the first withdrawal or any large transaction. Withdrawal requests will be processed within a reasonable timeframe, but delays may occur due to verification procedures, payment provider restrictions, or public holidays. We are not responsible for delays caused by third-party providers, but we will assist you in tracking transactions where reasonably possible.

You must wager your deposited funds in accordance with the applicable wagering requirements, particularly when deposits are linked to a bonus or promotional offer. Attempting to withdraw funds that have not met the required wagering conditions may result in the cancellation of the withdrawal request and, if necessary, cancellation of the bonus and associated winnings. We reserve the right to investigate any unusual or suspicious transaction patterns, including rapid deposits and withdrawals with limited gameplay, which may indicate abuse, money laundering, or other unlawful conduct. In such cases, we may suspend or limit your account and, if required by law, report the activity to relevant authorities.

Payment Methods Table

Bonuses & Promotions

Pin-Up may, from time to time, offer various bonuses, free spins, cashback deals, tournaments, loyalty rewards, and other promotional offers to enhance your entertainment experience. All such bonuses and promotions are subject to specific terms and conditions, including but not limited to eligibility criteria, wagering requirements, maximum bet per spin or game round, time limits, and game restrictions. By accepting a bonus or participating in a promotion, you agree to comply fully with its applicable conditions, which will be made available on the relevant campaign page, in promotional materials, or within your account. Failure to follow these conditions may result in forfeiture of bonus funds and associated winnings, as well as possible exclusion from future promotions. You are responsible for reading and understanding the full terms of any bonus offer before claiming it or placing bets with bonus funds.

Unless explicitly stated otherwise, bonuses offered at Pin-Up are intended for recreational players only and may not be used for professional advantage play or abusive betting patterns. Prohibited practices may include, but are not limited to, placing bets that cover a high percentage of outcomes in a game to meet wagering with minimal risk, low-risk betting on table games, collusion, or using bonus funds to progress through game stages and cashing out only after switching to real money play. We reserve the right to withhold, cancel, or reclaim bonuses and winnings if we have reasonable grounds to suspect abuse, manipulation, or breach of bonus-specific rules. The decision of Pin-Up regarding any bonus abuse case shall be final and not subject to negotiation.

Bonuses may be credited in different forms, such as bonus balance, free spins on specific Slots, or free bets in applicable verticals. Each form of bonus may have distinct wagering and usage conditions, including which games contribute towards wagering and at what percentage. Typically, Slots may contribute a higher percentage towards wagering than table games or live casino games, which might contribute less or be excluded altogether. You should review the game contribution table, if provided, and plan your gameplay accordingly to avoid misunderstandings. Any attempt to exploit games with higher wagering contribution in a manner inconsistent with normal recreational play may be considered a breach.

Promotional offers may be restricted by country, language, or other criteria, and we do not guarantee that all players will receive or be eligible for every bonus. Promotional communications may be sent by email, SMS, on-site notifications, or other channels, and you can manage your marketing preferences in your account settings. However, transactional and service communications, such as important changes to these Terms or responsible gaming messages, cannot be unsubscribed from, as they are essential to your account operation and legal compliance. We may at any time modify or withdraw any bonus offer, either prospectively or for players who have not yet claimed it, particularly when required by law or regulatory guidance. Any such changes will not affect bonuses already claimed, except where necessary to address abuse or substantial errors.

Game Rules

All games provided on Pin-Up, including Slots, table games, card games, live dealer games, and any other formats, are governed by their own specific rules, which you must read and understand before participating. Game rules may be displayed within each game interface, on the website, or accessible via information icons or help menus. By placing a bet or starting a game round, you confirm that you are familiar with and accept the applicable rules, payout structures, and special features. Any misunderstanding of game mechanics, bet sizes, or potential outcomes is your responsibility, and we will not be liable for losses resulting from your failure to read or comprehend the rules.

Each game is designed to operate according to its intrinsic rules and theoretical Return to Player (RTP) percentage, which is calculated over a long period and a large number of plays. The actual results you experience in a single session can vary significantly and may not reflect the theoretical RTP. You should never attempt to chase losses or rely on notions such as “due wins” or “hot streaks”, as these are forms of gambling fallacy and not supported by the underlying Random Number Generator (RNG) logic. All game outcomes are independent and random, and past results have no influence on future results.

Bet limits, including minimum and maximum bet per spin or round, are specified in each game and may change from time to time. Some games or tables may have higher stakes intended for more experienced players, while others are suited to lower-stake recreational play. You are responsible for choosing games that match your budget and risk appetite, and for ensuring that you understand the total bet value per round, especially when multiple lines or features are involved. We strongly recommend reviewing the paytable, bonus features, and special symbols or rules before starting a new game.

In case of technical malfunction, interruption, or error in a game, the outcome of the affected round may be considered void, and any bets or winnings may be cancelled or adjusted. We will take reasonable steps to rectify errors and restore your account balance to the state it was in before the malfunction, based on technical logs and records. Decisions taken by Pin-Up in relation to game malfunctions are final, though you retain the right to submit a complaint if you disagree with our assessment. Any attempt to intentionally exploit software bugs, graphical glitches, or connection issues for financial gain is strictly prohibited and may result in account closure.

Fair Play & RNG

Pin-Up is committed to maintaining a fair and transparent gaming environment where all players have an equal chance of winning, subject to the inherent randomness of casino games. To achieve this, we use a certified Random Number Generator (RNG) for virtual games such as Slots, video poker, and digital table games. The RNG ensures that game outcomes, such as card draws, reel spins, or dice rolls, are generated in a purely random and unpredictable manner. Independent testing laboratories may periodically audit and certify the RNG to confirm its integrity and compliance with industry standards.

For live dealer games, outcomes are determined by physical processes, including real cards, wheels, and other equipment operated by professional dealers. These live games are broadcast in real time from secure studios, with strict controls to prevent interference or manipulation. The rules of each live game and its payout tables are clearly displayed, and you are encouraged to review them carefully before participating. Betting windows and time limits may apply to each round, and any bets placed outside these windows will not be accepted.

We strictly prohibit the use of any unfair advantage tools or strategies, such as automatic betting scripts, robots, “bots”, or software designed to analyse outcomes in real time to gain an edge. Collusion between players, card counting in contravention of specific game rules, or any attempt to tamper with the software, game client, or communication protocols, is considered a serious breach of these Terms. Any such behaviour may lead to immediate account suspension or closure, cancellation of bets and winnings, and, if necessary, reporting to relevant authorities.

All game logs, transaction histories, and system records maintained by Pin-Up serve as the final authority in determining the outcome of disputed bets or game rounds. In the event of any discrepancy between your records and ours, the information stored on our servers will be considered authoritative, subject to independent verification where applicable. We will make reasonable efforts to keep these records accurate and secure, but you acknowledge that minor technical discrepancies may occur in rare circumstances. By using our services, you agree to accept the outcomes determined by our systems as final, unless a clear and demonstrable error is identified.

Responsible Gambling

Pin-Up is firmly committed to promoting responsible gambling and providing a safe and controlled environment for all players. We recognise that while casino games and Slots can be a form of entertainment, they also carry a risk of financial loss, psychological harm, and, in some cases, gambling addiction. Our goal is to support players in maintaining control over their gambling activities and to offer practical tools, information, and resources to reduce potential harm. We strongly encourage you to view gambling as a leisure activity, not as a means of earning income or resolving financial difficulties. You should never gamble with money that you cannot afford to lose, and you should not use loans, credit, or funds intended for essential expenses for gambling purposes.

We provide several responsible gaming features within your account settings, allowing you to set limits, impose restrictions, or take breaks from gambling when needed. These tools include deposit limits, loss limits, session reminders, reality checks, cooling-off periods, and self-exclusion options. By using these features proactively, you can better manage your time and money spent on gambling and reduce the risk of developing problematic behaviour. We also provide links to independent support organisations that specialise in helping individuals and families affected by gambling-related issues. If you notice signs of loss of control, such as chasing losses, lying about your gambling, or neglecting responsibilities, you are urged to seek help immediately and make use of the tools available on our platform.

Young people are particularly vulnerable to the negative effects of gambling, including addiction, academic disruption, and mental health problems. For this reason, we emphasise once again that our services are strictly limited to players who are 18 years or older, and we adopt age verification measures to prevent underage access. We encourage adults to keep their login details and payment methods secure, not to share devices with minors while logged into gambling sites, and to use parental controls to block access to gambling content. If you suspect that a minor is using our services, you must contact us without delay so that appropriate steps can be taken.

Responsible gambling also means recognising when to stop. You should regularly monitor your gambling behaviour, set budgets, and respect personal limits even during winning periods. Avoid gambling when under the influence of alcohol, drugs, or strong emotions, as this can impair your judgment and lead to risky decisions. Remember that no strategy can guarantee winnings in casino games, and any claims to the contrary are misleading. Always approach gambling with caution, self-awareness, and a clear understanding of the risks involved.

Tools & Features (table)

Support Resources

If you feel that your gambling is getting out of control or causing distress to you or those around you, it is important to seek help as early as possible. Pin-Up provides information and links to external support organisations that specialise in gambling harm, such as independent counselling services, helplines, and online support communities. These organisations can offer confidential advice, psychological support, and practical strategies to manage or stop gambling. We may also, where appropriate, suggest that you contact such services if our customer support team observes signs of problematic behaviour in your account activity, such as frequent changes to limits, repeated requests for reactivation after self-exclusion, or patterns of intense play.

We encourage you to consider using self-assessment tests provided by reputable support organisations to evaluate your gambling habits. These tests can help you identify early warning signs before they become severe, such as gambling longer than intended, borrowing money for gambling, or neglecting important responsibilities. If you score above certain thresholds suggesting risk or dependency, we strongly recommend you consider self-exclusion from Pin-Up and seek professional assistance. Our support agents are trained to handle such conversations sensitively and can guide you in activating the appropriate account protections.

Family members or friends who are concerned about a loved one’s gambling may also contact our support team for general guidance, although we cannot share specific account details without the player’s consent. Nevertheless, we can explain the tools available and how the concerned person may encourage the player to use them. We strongly believe that gambling-related problems are best addressed with a combination of self-help, professional counselling, and supportive social networks. While Pin-Up cannot provide therapeutic services, we will cooperate within our capabilities to support responsible gambling and reduce harm.

Prohibited Activities

Your use of the Pin-Up platform is subject to strict rules intended to prevent misuse, fraud, and any other activities that could threaten the integrity of our services. You are prohibited from engaging in any unlawful, fraudulent, or abusive conduct, including but not limited to identity theft, use of stolen payment details, money laundering, or financing of terrorism. You must not allow any third party to use your account, and you must not use another person’s account, even with their consent. Attempting to bypass security measures, manipulate game outcomes, exploit software errors, or use automated tools to place bets or analyse outcomes is strictly forbidden. Any attempt to collude with other players or share confidential strategies in a manner that undermines fair play may result in disciplinary action.

Multiple account creation, including the use of fictitious identities, false documents, or proxy servers to conceal your true location or identity, constitutes a serious breach of these Terms. Likewise, use of the platform for purposes unrelated to legitimate gambling activity, such as money transfers between individuals, is prohibited. We may monitor and analyse transaction patterns for signs of suspicious behaviour, and we reserve the right to suspend or close accounts that exhibit unusual activity until the matter is fully investigated. In cases where we have reasonable suspicion of criminal activity, we may freeze funds and cooperate with law enforcement or regulatory authorities.

You must not engage in any form of harassment, abusive language, or threatening behaviour towards other players, customer support staff, or any employees or partners of Pin-Up. Communication channels such as chat features, forums, or email must be used respectfully and in accordance with applicable laws and community standards. Posting or sharing any illegal, defamatory, racist, sexist, hateful, obscene, or otherwise offensive content is strictly prohibited. We may revoke your access to communication features or to the platform itself if you violate these rules.

Any use of the Pin-Up name, logo, trademarks, or content without our prior written consent is not permitted, except for personal and non-commercial purposes that do not damage our reputation. You are also prohibited from attempting to reverse engineer, decompile, or otherwise tamper with the website, game clients, or any software associated with Pin-Up. Distribution of malware, intentional overloading of servers, or any denial-of-service attacks will result in immediate termination of your account and potential legal action. We reserve the right to take any measures we deem necessary to protect our systems, our players, and our legal interests.

Restricted Countries (table)

Pin-Up may not be available in all jurisdictions, and certain countries or territories are restricted due to legal, licensing, or commercial reasons. If you are located in a restricted jurisdiction, you are not permitted to open an account, deposit funds, or participate in real-money gambling on our platform. It is your responsibility to ensure that online gambling is legal in your place of residence before registering or using our services. We may use technical measures, such as IP checks and verification of documentation, to identify restricted locations, but these tools are not infallible. If we determine that you are accessing our services from a restricted country, your account may be closed and any transactions may be voided, subject to legal obligations regarding your funds.

The list of restricted countries may change over time, and we may impose new restrictions or lift existing ones as required by legal developments or business considerations. We are under no obligation to notify you individually of such changes, but we will make reasonable efforts to keep the information on our website updated. If you move to or start residing in a restricted country, you must cease using the platform and contact customer support to arrange closure or limitation of your account. Any continued use of the service from a restricted location is at your own risk and may constitute a breach of these Terms.

The table below provides an illustrative list of restricted countries and regions. This list is not exhaustive and may be updated from time to time. If your country is not listed but you are unsure about the legality of online gambling or your eligibility to use Pin-Up, you should seek independent legal advice. We do not accept any liability for your use of the website in breach of any laws applicable in your jurisdiction.

Privacy & Data Protection

Pin-Up is committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws and industry standards. When you register an account, use our services, or communicate with us, we collect and process certain personal information, such as your name, contact details, date of birth, address, and transaction history. We may also collect technical data, such as IP addresses, device identifiers, browser types, and cookies, to ensure the proper functioning and security of our website and to improve user experience. All such data is processed based on lawful grounds, including performance of a contract, compliance with legal obligations, legitimate interests, and, where required, your consent.

Your personal data may be used for various purposes, including account administration, verification of identity and age, processing of deposits and withdrawals, provision of customer support, and prevention of fraud and money laundering. We may also use your data to send you service-related communications, such as changes to these Terms or security notices, and, where you have opted in, promotional materials about new features, bonuses, or campaigns. You can adjust your marketing preferences at any time through your account settings, but certain essential communications will continue to be sent as part of our legal and contractual obligations. We do not sell your personal data to third parties.

We may share your personal data with carefully selected third-party service providers who assist us in delivering our services, such as payment processors, identity verification companies, game providers, data storage and hosting providers, and analytical services. These third parties are required to process your data only on our instructions and to implement appropriate security measures. In some cases, your data may be transferred to or stored in countries outside your home jurisdiction, including countries that may have different data protection laws. In such cases, we will take reasonable steps to ensure that adequate safeguards are in place, such as contractual clauses or other recognised transfer mechanisms.

You have certain rights regarding your personal data, which may include the right to access, correct, or update your information, the right to request deletion of data in certain circumstances, the right to restrict or object to specific processing activities, and the right to data portability, where applicable. You may also withdraw your consent for marketing communications at any time. Requests regarding your data can be submitted to our customer support team, who will respond within a reasonable timeframe subject to legal limitations. However, please note that we may be required to retain certain data for a specified period to comply with legal and regulatory obligations, particularly in relation to anti-money laundering and responsible gambling.

We take the security of your data seriously and employ a combination of technical, organisational, and physical measures to protect it from unauthorised access, accidental loss, or unlawful disclosure. These measures may include encryption of data in transit, secure storage, access controls, and regular security audits. While we strive to protect your data, no system is completely immune to security risks, and you also play a role by keeping your login details confidential and using up-to-date software and antivirus tools on your devices. Any suspected data breach will be investigated promptly, and we will notify relevant authorities and affected individuals when required by law.

Account Suspension & Termination

Pin-Up reserves the right to suspend or terminate your account at any time, in whole or in part, under a variety of circumstances described in these Terms. Such action may be taken if we have reasonable grounds to suspect that you have violated any provision of these Terms, engaged in fraudulent or illegal activities, attempted to manipulate games or promotions, or posed a security risk to the platform. Suspension is generally used as a temporary measure to allow for investigation, during which you may be prevented from logging in, depositing, withdrawing, or placing bets. Termination is a more permanent measure, resulting in closure of your account and potential forfeiture of bonuses and winnings, subject to legal and regulatory requirements.

We may also suspend or terminate your account if required to do so by law, by order of a competent authority, or due to regulatory changes that affect our ability to provide services in your jurisdiction. In addition, if your account remains inactive for an extended period, we may classify it as dormant, with certain limitations applied, such as restrictions on bonuses or closure after notification. Prior to termination of a dormant account, we will take reasonable steps to contact you using the latest contact information provided. In some cases, administrative fees may apply to dormant accounts as permitted by law and disclosed in our policies.

You have the right to close your account at any time by contacting our customer support team and following the designated procedure. Before closure, you should withdraw any remaining eligible funds, subject to standard verification and withdrawal processes. If you wish to close your account for responsible gambling reasons, you are encouraged to consider self-exclusion or other protective measures, which may be more appropriate if you anticipate potential relapse. Once your account is closed, access to your transaction history, bonuses, and personalised settings may be lost, and any pending wagers may be voided according to the relevant game rules.

In the event of suspension or termination due to suspected breach or unlawful behaviour, we may withhold funds in your account while we conduct an investigation. If the investigation confirms a serious violation, we may, subject to legal obligations, confiscate any bonuses and associated winnings, and in some cases also withhold deposited funds if they are linked to criminal proceedings or regulatory enforcement. We will provide you with an explanation of our decision where possible, except in cases where legal or regulatory obligations prevent disclosure. Our decision to suspend or terminate an account shall be final, without prejudice to your right to escalate complaints as outlined in the Complaints & Dispute Resolution section.

Limitation of Liability

Your use of the Pin-Up platform is at your own risk, and our liability to you is strictly limited to the maximum extent permitted by applicable law. The games and services we provide are offered on an “as is” and “as available” basis, without any warranties or representations, whether express or implied, regarding accuracy, reliability, fitness for a particular purpose, or uninterrupted availability. We do not guarantee that our website, games, or software will always be free from errors, defects, or interruptions, though we strive to maintain high technical standards and prompt maintenance. We shall not be liable for any loss or damage arising from outages, delays, or failures caused by technical issues, internet connectivity, third-party service providers, or events beyond our reasonable control.

To the fullest extent permitted by law, Pin-Up, its affiliates, and its suppliers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the platform. This includes, but is not limited to, loss of profits, loss of data, damage to reputation, or emotional distress, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claim arising from your use of the platform, whether in contract, tort, or otherwise, shall not exceed the amount of money you have deposited into your account over the six (6) months preceding the event giving rise to the claim, subject to applicable laws.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Likewise, nothing shall affect your statutory rights that may not be waived or limited by contract. You agree that you shall indemnify and hold harmless Pin-Up, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the platform, or violation of any law or rights of a third party.

You understand and accept that gambling inherently involves the risk of financial loss, and you are solely responsible for any decisions you make regarding wagers, game selection, and money management. We strongly encourage you to use our responsible gaming tools and to seek help if you experience difficulty in controlling your gambling behaviour. We shall not be responsible for any loss arising from your failure to use these tools or from your decision to continue gambling despite adverse consequences. You also acknowledge that the value of any funds held in your account is limited to their nominal value, and you have no right to interest or other earnings on such funds.

Complaints & Dispute Resolution

If you have any questions, concerns, or complaints regarding our services, games, transactions, or these Terms, you should first contact our customer support team using the channels indicated on the Pin-Up website. When submitting a complaint, you should provide all relevant details, including your username, transaction or game identifiers, dates and times, and a clear description of the issue. This will help us investigate the matter thoroughly and respond efficiently. We aim to acknowledge receipt of complaints within a reasonable timeframe and to provide a substantive response after conducting a proper review.

Our support team will attempt to resolve your complaint in a fair and transparent manner, based on our records, technical logs, game histories, and applicable rules. If you are not satisfied with the initial response, you may request that your complaint be escalated to a higher level within our organisation for further review. We will then re-examine the case and provide you with a final decision, which will be clearly explained and supported by evidence where possible. Please note that abusive language, harassment, or threats directed at our staff during the complaint process will not be tolerated and may result in account action.

In the event that a dispute cannot be resolved directly between you and Pin-Up, you may have the right, depending on your jurisdiction, to refer the matter to an independent dispute resolution body or alternative dispute resolution (ADR) service. Information on any such available bodies, if applicable, may be provided upon request or made available on our website. The decision of such a body may be binding or non-binding depending on local regulations, and you should familiarise yourself with these details before initiating external proceedings. You may also have the option to seek redress through the courts or other legal avenues, subject to the Governing Law section below.

We encourage players to keep records of all relevant communications and screenshots when raising a dispute, as this can significantly aid the fact-finding process. All complaints must be raised within a reasonable time from the event giving rise to them, as excessive delay may impede our ability to investigate effectively. We reserve the right to consider a complaint closed if you do not respond to our communications within a reasonable period. Our objective is to handle all complaints with fairness, transparency, and respect for both your rights and our own obligations under these Terms.

Governing Law

These Terms, and any disputes arising out of or in connection with them or with your use of the Pin-Up platform, shall be governed by and construed in accordance with the laws applicable in the jurisdiction under which our operating entity is licensed, unless otherwise required by mandatory provisions of your local law. By using our services, you agree to submit to the exclusive or non-exclusive jurisdiction of the competent courts of that jurisdiction, as specified in our legal notices, for the resolution of any legal disputes. This choice of law does not affect any consumer protection rights that you may have under the laws of your home country, where such rights are mandatory and cannot be waived by agreement.

You are responsible for ensuring that your use of the website complies with all laws and regulations in your own jurisdiction. Pin-Up does not provide legal advice, and nothing in these Terms should be interpreted as a recommendation or confirmation that online gambling is lawful in your country or region. If you are in doubt about the legality of using our services, you should seek independent legal counsel before registering or placing any bets. We shall not be liable for any consequences arising from your use of the platform in breach of local laws.

In the event that any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect. The parties shall endeavour to replace any invalid or unenforceable clause with a valid one that, as far as possible, reflects the original intent. Any delay or failure by Pin-Up to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy, nor shall it prevent or restrict further exercise of that or any other right or remedy.

Final Provisions

These Terms constitute the entire agreement between you and Pin-Up regarding your use of the website, games, and related services, and supersede any prior agreements, understandings, or communications, whether written or oral, relating to the same subject matter. No employee, agent, or representative of Pin-Up is authorised to alter, modify, or waive any provision of these Terms except as expressly set out here or through formally published updates. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations, in whole or in part, to an affiliated company or successor entity in the context of corporate restructuring, merger, acquisition, or similar events, subject to applicable law.

We reserve the right to update or amend these Terms at any time to reflect changes in legal requirements, regulatory guidance, technical developments, or business practices. Any updated version of the Terms will be published on the Pin-Up website, indicating the date of the latest revision. You are responsible for reviewing the Terms regularly to stay informed of any changes, and your continued use of the platform after the effective date of any update constitutes your acceptance of the revised Terms. If you do not agree with an updated version, you must stop using the services and close your account.

All headings and section titles in these Terms are for convenience only and shall not affect the interpretation of the provisions. In the event of any discrepancy or inconsistency between translations of these Terms and the English version, the English version shall prevail to the extent permitted by law. Communications between you and Pin-Up may be conducted electronically, and you agree that electronic records, including emails, logs, and system messages, are admissible as evidence in any proceedings.

By registering an account, accessing the website, or participating in any games or promotions, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. You further confirm that you are at least 18 years old, legally permitted to gamble under the laws of your jurisdiction, and fully aware of the risks associated with gambling. You are encouraged to use the responsible gambling tools provided by Pin-Up and to seek help if you experience difficulty in controlling your gambling behaviour. Your continued use of Pin-Up signifies your ongoing consent to these Terms and your commitment to fair, lawful, and responsible gaming.